Privacy policy

SUBSTITUTION POLICY

FRESH FLOWERS : We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style and colour combinations.

PLANTS : for green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another colour. Containers for plants will be as close as possible.

GIFT BASKETS : Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery. Substitutions for Special Occasions : Due to the importance of delivering orders for special occasions, such as funerals, birthday, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery., if the flowers you requested are not available, and we are not able to contact you via the phone number or email address you provided us.