Refund policy

Return & Refund Policy 

Fresh Flowers

- Every order is important to us because we know how important it is to you. We earnestly endeavour to please every customer with beautiful flowers and accommodating service. As flowers are perishable goods, all sales are non-refundable. However, we take great pride in the integrity and quality of our work at Terra Plants and Flowers, and would like for you to enjoy our beautiful arrangements as much as we do. If for any reason you are not completely satisfied with the arrangement you have received, please contact us within 24 hours so we might have the opportunity to resolve the issue.

Plants 

- All plant purchases are final sale. Please reach out to us immediately if you are dissatisfied with a plant and we will work with you to resolve the issue. 

Non perishable merchandise

- Non perishable merchandise may be exchanged or returned within 2 weeks, if approved and is in the same condition it was purchased.

Final sales merchandise can not be returned.